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Returns, Exchanges and Privacy Policy

Green Dog Pet Accessories appreciate your business and want you and your pet to be completely satisfied with your purchase. If for any reason you wish to make a return or exchange, we will be happy to help you.

All returned items must be in new, unused and re-sellable condition and received by us within 10 days of the date of purchase. All tags must be attached. NO EXCEPTIONS.

Please email: for a return slip that you will need to fill out and return with the pet item. Sale items are final and non-refundable.

The following items cannot be returned or exchanged: customized, personalized or engraved items, toys, food, beds, perishable and pet mess solutions and grooming products.

Shipping costs are not refundable. Return shipping expenses are to be paid by the customer. With beds and toys, normal wear and tear or damage incurred by your pet’s play is to be expected, and therefore not covered in our guarantee. We recommend supervised play for all toys.

Please send all returns to:

Green Dog Pet Accessories
Attn: Returns Dept.
253 Harp Street SE
Grand Rapids, MI 49548

If you have any questions or concerns, feel free to contact us at Securely pack your return merchandise to protect it from damage during shipping. Green Dog is not responsible for packages lost or damaged during return shipping.

Shipping is typically by US Postal Service, but can be expedited at the customer’s request. Estimated delivery time depends on shipping option chosen. Typically anywhere from 2-7 days.

Custom-order policy
Please measure your pet accurately; carefully proofread any names/information on engraved items as custom orders cannot be cancelled, exchanged or returned. Please note that tags and some custom-made items ship directly from our designers, so they may exceed standard ship times.

Privacy Policy
At Green Dog Pet Accessories, we are concerned with protecting your privacy. We use the information we collect about you to provide a personalized shopping experience. We may also use it to tell you about special offers that we think you would appreciate if you are subscribed to our newsletters. You will never have to worry about receiving a barrage of unexpected email from us if you have not subscribed with us. We will not sell, rent or trade your information.



Green Dog Pet Accessories